Manthan churns excellence through process driven delivery
to consistently deliver consistent and high quality services
while building relationships with customers. This churning
of excellence is encapsulated in our proprietary process
framework ProKen.
Manthan’s Comprehensive
Process Framework
Pro-org – Organisation
processes
ProOrg is a collection of Manthan’s
generic best practices in the form of organizational processes.
ProOrg provides our operations and client management teams
a vast repository of detailed procedures, templates, standards,
guidelines and checklists.
ProOrg comprises of sub modules that incorporates the salient
best practices and procedures for delivery processes, customer
acquisition, partner development and investor relationships. |
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ProDemo – People Processes
Manthan
is the business of churning excellence to customers. Talented
people are core to our raison d’etre.
Attracting, grooming, training, retaining, motivation
and enabling self-actualization of employees forms the
single biggest driver and enabler to our excellence.
Manthan has streamlined processes to address each of
this facet of people management.
ProDemo is a defined framework of skill benchmarking
and talent requirement, leading onto its implementation,
monitoring and bettering. It incorporates not only
recruitment and training, but it aims to keep the focus
on overall development of employees as responsible
corporate citizens leading to long term satisfaction
of their participation in the Manthan journey. |
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ProKnow – Knowledge
Processes
Manthan's ProKnow
is a platform for Manthan’ites
to create, disseminate, share and upgrade knowledge
gained from their experience at Manthan. It is a
central repository of experiential knowledge that
can be tapped by peers and other engagements at Manthan.
The collection of documents in the ambit of ProKnow
is reviewed and classified into different areas:
- Knowledge creation .
- Knowledge retention
- Knowledge enhancement
- Tools, Transitions and quality
- Best Practices and Global Benchmarking
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ProTech – Technology
and Infrastructure Processes
IT and Communication
Systems form the backbone of the “One Team” approach
that Manthan deploys for its customers. It is the
method of harmonizing work places across globe,
between teams in a seamless manner to create integrated
work flows.
The various dimensions of enabling this is captured
by our extensive process documentation about
IT systems, Communication channels and protocol,
Infrastructure deployment that includes physical
and technology enabling infrastructure and lastly
our robust business continuity plans to ensure
that customer processes go ahead no matter what. |
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